From 1st January 2026, Heathrow's Terminal Drop-Off Charge will increase from £6 to £7 per visit, and a maximum stay of 10 minutes will also be introduced to the drop-off areas. For more infromation, please click here.

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Contact Us

How do I make a complaint?

You can contact the APCOA dedicated Complaints Team using one of the following methods.

Online Form
To submit a complaint, please complete our online form here.

Email
To submit a complaint via email, please contact complaints.heathrowdropff@apcoa.com.

By Post
You can submit a complaint by post at the following address.

UK Customer Complaints Team
APCOA Parking (UK) Ltd
PO Box 815
Wigan
WN1 9WX